At Gora Glama, we aim to provide you with high-quality products and a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we accept returns within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return, please ensure that:
The return request is made within 7 days from the date of delivery.
The item(s) being returned is in its original condition, unused, and in the same packaging it was received.
Initiating a Return
To initiate a return, please follow these steps:
Contact our Customer Support Team at goraglama23@gmail.com or by phone at +919864238566.
Provide your order number, the reason for the return, and any relevant details.
Our Customer Support Team will guide you through the return process and provide you with a return authorization if your return request is approved.
Return Shipping
You are responsible for the cost of return shipping. Please use a reliable shipping service to ensure that the items reach us in their original condition.
Refund Process
Upon receiving your returned item(s) and inspecting them, we will initiate the refund process. Your refund will be processed in the original payment method used for the purchase.
Refund Timing
The time it takes for your refund to be reflected in your account may vary depending on your payment method and financial institution. Please allow for a reasonable processing time.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
Contact Us
If you have any questions or require assistance with a return or refund, please do not hesitate to contact us:
Gora Glama
Thank you for choosing Gora Glama. We value your trust, and we are committed to ensuring a seamless return and refund process if the need arises.